Frequently Asked Question

Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.

Different monitor have different display. And every time, maybe the same color No. will have a little color differentia. Please ask a help from the hair dresser for the colors code as the international color swatch says.

Treat the hair as if it is your own. Use a flat ironraighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them. Steps of taking care of hair.

Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better.

To pay for your order on Vicky's Cosmetiques, follow the steps below:

1) Select the order and click the "Buy It Now" button

If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed Please note that an incorrect card security code could cause payment failure.

Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

We can not guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.